Shipping

Fulfillment Times

All orders placed through our web store will typically be shipped within 7 days (usually sooner) from the regional hub closest to your address where stock is available.

You will receive a shipment notification e-mail with a tracking number when your shipment is dispatched. Please be patient with receiving your tracking number as we have partnered with several different shipping partners and fulfillment hubs. Each partner has different shipping queues and turnaround times, so shipping confirmation emails can vary - especially with preorder items.

Flat Rate USA Shipping

We offer a flat rate of $10 for US Economy shipping and a flat $20 for FedEx Home Delivery shipping. Some particularly large/heavy products may require us to charge the $20 FedEx rate.

Regional Fulfillment Hubs

If you're seeing high/expensive shipping costs, it is likely that stock of one or more of the items in your cart is currently only available at a shipping hub outside your region. 

We do our best to ship from the fulfillment centers closest to you when stock is available there. You can search in stock items at each regional hub using these tags:

Please choose the cheapest shipping option available to you. Note that when items ship from a more expensive shipping hub, it is usually noted during checkout. Be prepared to pay VAT, customs, taxes etc if your shipping is noted as International. 

Problem with your Shipment or Tracking Information?

Here is a general overview of our fulfillment partners by region with links to their help desk should you have any additional shipping questions about your order or tracking information:

For any other questions about your order, please include your order number and open a ticket at our help desk: https://rockmanorgames.freshdesk.com